Skip to main content
Pet Story Press

Returns & Refunds

Custom books can’t be returned, but every order is backed by our quality guarantee.

Personalized Products

Every book is custom-made for a single order, written around one pet’s details and story. Because of that, we can’t accept returns or offer refunds on orders that were printed correctly as described.

The preview stage shows the cover, title and chapter summaries before checkout, so it’s worth a careful look while changes are still possible.

Quality Guarantee

We stand behind the quality of our products. If a book arrives damaged or with printing defects, we’ll replace it free of charge. Just contact us within 30 days of delivery with photos of the issue.

How to Request a Replacement

For a damaged or defective book:

  1. Contact us within 30 days
  2. Include the order number and photos of the damage or defect
  3. Describe the issue in detail
  4. We’ll review and respond within one business day
  5. If confirmed, we’ll send a replacement at no cost

Questions?

Any concerns about an order, or anything else, reach out and we’ll be happy to help.

Contact Support